Telecom Auditing Group,
LLC
Case Studies
Objective: A national
auto center spending $9,000
per month on their
telecommunications services
wanted to reduce their
telecommunications overhead
and expense.
Action: Upon a close
examination, Telecom
Auditing Group was able to
identify a massive over
billing situation on
unnecessary services bundled
in their telecommunications
services. The company’s
telecommunications services
were restructured utilizing
a combination of the same
carrier and a new carrier,
making the service more
efficient and cost
effective.
Results: The company
saved $125,000 in the first
24 months – a 58% savings.
Objective:
A surgical practice spending $1200 per
month on their communications services was
seeking to purchase a new telephone system. Like
many companies, they lacked the funds in their
current budget. They also were in need of
acquiring high-speed data services to improve
their office efficiency.
Action: We audited their current
telecommunications invoices and discovered
overcharges and the ability to restructure their
services. We restructured their services with their
current provider to maximize their cost and
efficiency.
Result:
The practice reduced their telecommunications
overhead by $5900 per year (41%
savings). They were able to
use their newfound savings to acquire new high-speed
access and increase their telephone line count,
which increased their business productivity. The
practice was also able to purchase a new telephone
system by allocating the savings towards offsetting
their monthly lease for the new equipment.
Objective:
A manufacturing company spending $3900 per month
on their voice services for two of their
satellite locations were experiencing service
outages and very poor customer service. Their
local and long distance provider who was
reselling another provider’s network was not
taking responsibility and resolving their
problem. After several weeks of lost business
they were referred to Telecom Auditing Group.
Action: While auditing their network to
determine their services we found significant
overcharges in their invoices. We requested that
the present carrier immediately reduce their bill
and compensate them for the overcharges and support
the gross negligence on the part of the carrier’s
customer service department by sending technicians
to the customer's location to determine and resolve
the service outages.
Result: The present carrier agreed to reduce
their bill and send technicians to the customer’s
locations to solve the problem. However, the client,
appalled by the lack of service they were receiving
from the carrier, decided to fire the carrier and
move to a new carrier. We project managed the move
for the client and restructured their
telecommunications services, reducing the client's
bill 68% or $2630 per month for total savings
of $31,000 per year.
Objective:
A busy printing company with an $817 per month
phone bill had telecommunications service
interruptions and outages over several weeks.
They contacted their carrier multiple times and
the problem was not resolved. They told the
carrier they were moving their service to
another provider as they were losing money and
future business. The carrier threatened to sue
them for breaking their agreement.
Action: We negotiated with their
current carrier and resolved their agreement
without penalty or incident. We implemented a
move from their current T1 service to a new
carrier with voice lines, a separate data
circuit and suggested an additional back up data
circuit as data was the most important asset to
running their business.
Result: To date they have not
had a service outage and saved $180 per month -
a 22% savings.
Objective:
A medical company who had just recently
signed new telecommunications contracts with the
carrier suspected they were not receiving the
best value from their decision and asked the
telecommunications providers representative to
assist them in reviewing their agreements to
determine whether they can do better. Their
salesperson was at best difficult to pin down
for an appointment. In addition the new services
they received were not working properly as their
voice calls between locations and when customers
called in experienced echo and disconnects. The
carrier was blaming the problems on the
telecommunications hardware and telephone
vendors and the vendors were blaming the
telecommunications carrier. The medical company
was in the middle and losing business in
revenue. The company was spending approximately
$9500 per month.
Action: We suggested what is commonly called
a “vendor meet” at the customer’s location. This is
where all the providers and vendors meet at a
specified time and resolve the problem. The
telecommunications carrier refused to send their
technicians to the vendor meet. In reviewing the
client's agreements and invoices, we determined that
the client had not been well served by the
telecommunications representative and not in an
ethical manner. We found approximately $60,000 per
year in telecommunications savings that we presented
to the client.
Result: The telecommunications carrier was in
breach of contract for non-performance and the
client decided to move their service to another
telecommunications provider. We oversaw the project
management of implementing their new services. Upon
installation of the new services the echo and
disconnects were eliminated and the client is using
their $60,000 in annual savings for other business
needs.
Problem: A
busy restoration company was experiencing poor
quality telecommunications service and very poor
customer service. They were experiencing noise
during their calls and multiple service outages.
Their current carrier was non-responsive in
helping them resolve the quality of their
service. The company wanted to change carriers
but was in a multi year contract, which the
carrier threaten to enforce large termination
penalties if they moved their service.
Action:
Upon auditing the customers phone records we
discovered the carrier was not providing the service
that was required to interface with the customer's
current hardware configuration. We negotiated with
their current carrier and settled their contract
without fine or conflict. We assisted a move from
their current service provider to a new carrier with
the proper services to run their company
efficiently.
Result: The corporation increased its
business office productivity and financials. In the
process, they saved 35.2 % annually off their
telecommunications overhead.
